Refund policy


Product Condition (Pre-Owned Items) 

Some items sold by The 6 Vault are labeled as "Pre-Owned." This means the item has been previously owned and may show signs of wear, age, storage, or prior use.

All items are sold as-is, and condition will vary from item to item. While we aim to accurately represent each item through clear descriptions and detailed photos, minor signs of wear consistent with pre-owned items may be present. By purchasing a pre-owned item, you acknowledge and accept its condition as shown and described, and agree that variations in natural wear are not considered manufacturer defects.

Refunds & Final Sale Policy

Due to the highly limited, curated, and archive nature of our items, all sales are final. We do not accept returns, refunds, or exchanges for change of mind or incorrect sizing.

Please review all product details, sizing measurements, condition descriptions, photos, and order information carefully before completing your purchase.

Exceptions

We want you to have a positive experience with us. Refunds, returns, or replacements may be considered in cases where an item arrives materially and significantly different from its description or photos.

To ensure a fair evaluation, claims must meet the following criteria:

  • Timeframe: Discrepancies must be reported to our support team within 3 business days of confirmed delivery.

  • Documentation: Please provide clear supporting photos of the item and packaging for our team to review.

  • Excluded Cases: Exceptions do not include minor vintage wear or natural imperfections, slight variations in color due to studio lighting, or general signs of use consistent with pre-owned items.

Our team evaluates all claims objectively against the original listing details to reach a fair and honest resolution.

Shipping Address Accuracy

Customers are responsible for ensuring that shipping addresses and order details are entered correctly at checkout. We are unable to offer refunds or replacements for orders shipped to incorrect or undeliverable addresses provided by the customer.

Duties, Taxes & Refused Shipments

US and International customers are responsible for any applicable duties, taxes, or customs fees imposed by the destination country.

Should a package be refused or returned to us due to unpaid customs fees, any return shipping costs, import duties, or processing fees charged back to us by the carrier will be deducted from your store credit or refund.

Lost, Delayed, or Damaged Packages

All orders are shipped with tracking and delivery confirmation. Once an order has been handed over to the carrier, delivery timelines and physical handling are under the responsibility of the shipping service.

  • Timelines: Delivery timeframes provided at checkout are estimated delivery windows and are not guarantees. Delays caused by the shipping carrier, customs processing, weather, or other external factors do not constitute grounds for cancellations or refunds.

  • Support: If your package is lost or damaged by the carrier, please contact us at the6vaultshop@gmail.com (or your domain email) so we can assist you in launching an investigation and filing a claim with the carrier to resolve the issue.

Contact Us

For any questions, concerns, or to inquire about an order, please contact our support team at the6vaultshop@gmail.com. We are happy to help!