Shipping policy


We’re excited to get your order to you! Every item is carefully packed and shipped from Canada. Please review the information below so you know exactly what to expect. 

 

Order Processing 

All orders are processed within 1–3 business days (excluding weekends and holidays). 

During periods of high order volume, processing times may be slightly extended. You will receive a confirmation email with tracking information once your order has shipped.

Order Verification & Security

To protect our customers and ensure secure transactions, The 6 Vault may require additional verification on select orders prior to shipment. This may include verifying delivery details or payment methods. If we are unable to verify the shipping or payment details, we will reach out to you directly or cancel and refund the order to protect your payment security.

Shipping Options & Estimated Delivery Times

Delivery times are estimates only and begin once your order has been dispatched. 

Region

Service

Estimated Delivery Time

Notes

Canada

Canada Post Standard

3–6 business days

Tracking included. 

Canada

Canada Post Express

2–4 business days

Tracking included. Signature required.

United States

Canada Post Standard

5–8 business days

Tracking included. 

United States

Canada Post Expedited

4–6 business days

Tracking included.

United States

Canada Post Express

3–4 business days

Tracking included. Signature required. 

United States

UPS Expedited

2–3 business days 

Tracking included. Signature required.

International 

Canada Post Standard

6–12 business days

Tracking included.

International

Canada Post Express

4–8 business days

Tracking included. Signature required. 

 

Available shipping options, rates, and delivery services are determined at checkout based on destination and order weight.

Shipping Timeframes Disclaimer

All shipping speeds and delivery estimates represent carrier transit times only and are not guaranteed delivery dates.

While we do our best to ensure timely dispatch, delivery may be affected by factors outside our control, including carrier transit delays, severe weather conditions, customs processing, or peak holiday shipping volumes. Selecting an expedited shipping method does not guarantee delivery within a specific timeframe, as carrier delays may occur.

International Exclusions

At this time, we are unable to ship to certain countries and regions due to carrier restrictions, customs regulations, or service limitations. 

The following destinations are currently excluded from international shipping:

Afghanistan, Belarus, Burundi, Bonaire, Cambodia, Central African Republic, Cuba, Democratic Republic of Congo, Guadeloupe, India, Iran, Iraq, Kosovo, Lebanon, Libya, Mali, Martinique, Myanmar, Nicaragua, North Korea, Northern Marianas Islands, Oaxaca Region of Mexico, Pakistan, Réunion, Russia, Somalia, South Georgia and South Sandwich Islands, South Sudan, Sudan, Gauteng Province of South Africa, Syria, St. Barthélemy, St. Martin, St. Pierre and Miquelon, Ukraine, Venezuela, Yemen, Zimbabwe.

If your country or region does not appear as an available option at checkout, we are unfortunately unable to ship to that destination at this time. 

Shipping & Address Guidelines

  • Address Accuracy: Please ensure your shipping address is correct at checkout. We are unable to offer refunds or replacements for orders shipped to incorrect or undeliverable addresses provided by the customer.

  • P.O. Boxes: We are unable to ship to P.O. Boxes or APO/FPO addresses.

  • Single Destination: Each order ships to a single address. For multiple delivery locations, please place separate orders.

Duties, Taxes & Customs

  • Canadian Orders: Applicable taxes (based on your province) are calculated and displayed clearly at checkout.

  • US & International Orders: Customers are responsible for any applicable customs duties, taxes, or import fees imposed by the destination country. These charges are determined by your local customs authority and are not included in our shipping rates. Customs processing times are outside our control and may impact delivery timelines.

Order Tracking

Once your order ships, you will automatically receive a tracking number via email. All shipments include tracking and delivery confirmation where available so you can monitor your shipment every step of the way.

Returns and Exchanges 

Due to the highly limited and curated nature of our archive items, all sales are final. Please refer to our Refund Policy page for full details regarding our policies and exceptions.

Lost, Delayed or Damaged Packages

Once an order has been handed over to the carrier, physical transit and delivery timelines are under the responsibility of the shipping service.

Delays caused by customs processing, carrier disruptions, or weather events do not constitute grounds for refunds or cancellations once an order has been dispatched.

If your package is lost or damaged in transit, please contact us at the6vaultshop@gmail.com. While carrier delivery operations are outside of our control, we are happy to assist you in launching an investigation and filing a claim with the shipping carrier to help resolve the issue as quickly as possible.